| Our agency continually evaluates our services to help us serve our current and future clients better. We believe that a good way to measure effectiveness is by asking for client feedback. We want to hear from you. If you would like to complete a confidential client feedback form, inform an employee or complete a feedback form online at http://www.surveymonkey.com/s/67RKWJG . Your feedback will not affect your relationship with our agency. |
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| We are committed to client-centered services. For this reason, we have listed our client concerns policy below. If you have any questions, concerns or need clarification, discuss this information with any of our employees at 507.532.5764. PolicyIt is the policy of New Horizons to provide clients an opportunity to express concerns about services provided or denied to them by New Horizons.The following allows clients, potential clients or someone acting on a client’s behalf to raise questions or concerns about the denial of services or the type or quality of services provided. Any client who believes that he/she has a concern with New Horizons is encouraged to first discuss the matter with the employee with whom he/she has been working.However, the client may also bring the concern directly to the Executive Director.If the concern is with an action of the Executive Director, the concern should be brought to the attention of the Board Chairperson. A client may fax or mail written concerns to: Attn: Executive Director, New Horizons Crisis Center, 109 South 5th Street, Suite 40, Marshall, MN 56258 phone (507) 532-5764 or fax (507) 532-3628 No individual who raises a concern under this policy will be discriminated against with regard to the receipt of New Horizons services. |
| We are committed to client-centered services. For this reason, we have listed our mandated reporting policy below. If you have any questions, concerns or need clarification, discuss this information with any of our employees at 507.532.5764. PolicyNew Horizons employees and volunteers are mandated reporters. We will adhere to the child abuse (Minn. Stat. § 626.556) and vulnerable adult (Minn. Stat. § 626.557) statutes. We are expected to comply with all applicable mandated reporting laws and will supersede New Horizons Crisis Center’s confidentiality policies for the purpose of doing so. The mandated reporting policy also allows disclosure of limited information, which is “necessary to be shared” when there is “duty to warn” (for example, an employee has specific reason to believe an immediate life threatening concern exists). |
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| We are committed to client-centered services. For this reason, we have listed our confidentiality policy below. If you have any questions, concerns or need clarification, discuss this information with any of our employees at 507.532.5764. PolicyAll New Horizons Crisis Center (NHCC) employees and volunteers are bound by federal and state statues and agency policies governing confidentiality. We inform clients of the limitations of confidentiality and, to the fullest extent possible, respect your right to confidentiality at our agency and when we see you in public places. We will make every effort to inform you of any limits to confidentiality before you begin sharing information (for example, mandated reporting). Client information may not be disclosed unless: you give consent to a release of information; we determine disclosure is necessary for the efficient and safe operation of NHCC, or for the protection of a third party; a court of competent jurisdiction orders the disclosure; or we have a reasonable cause to suspect a child or adult has been abused or neglected under applicable mandated reporting laws. All confidential information is kept in a closed and locked location. |
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