We are committed to client-centered services. For this reason, we have listed our client concerns policy below. If you have any questions, concerns or need clarification, discuss this information with any of our employees at 507.532.5764.

Policy

It is the policy of New Horizons to provide clients an opportunity to express concerns about services provided or denied to them by New Horizons.The following allows clients, potential clients or someone acting on a client’s behalf to raise questions or concerns about the denial of services or the type or quality of services provided.

Any client who believes that he/she has a concern with New Horizons is encouraged to first discuss the matter with the employee with whom he/she has been working.However, the client may also bring the concern directly to the Executive Director.If the concern is with an action of the Executive Director, the concern should be brought to the attention of the Board Chairperson.

A client may fax or mail written concerns to:

Attn: Executive Director, New Horizons Crisis Center, 109 South 5th Street, Suite 40, Marshall, MN 56258

phone (507) 532-5764 or fax (507) 532-3628

No individual who raises a concern under this policy will be discriminated against with regard to the receipt of New Horizons services.