Agency Responsibilities

Confidentiality

All NHCC employees and volunteers are bound by federal and state statutes and Agency policies governing confidentiality. We inform clients of the limitations of confidentiality and, to the fullest extent possible, respect your right to confidentiality at our agency and when we see you in public places.  We will make every effort to inform you of any limits to confidentiality before you begin sharing information (for example, mandated reporting).
Client information may not be disclosed unless:

• You give consent to a release of information;
• A court of competent jurisdiction orders the disclosure;
• We determine disclosure is necessary for the efficient and safe operation of NHCC - in certain emergencies (for example, an employee has specific reason to believe an immediate life threatening concern exists); 
• We have a reasonable cause to suspect a child has been abused or neglected under applicable mandated reporting laws.

All confidential information is kept in a closed and locked location. 
Every effort will be made to inform the people NHCC serves about the policies and limits of confidentiality.

Mandated Reporting

NHCC employees and volunteers are mandated reporters. We will adhere to the child abuse (Minn. Stat. § 626.556)statute.  We are expected to comply with all applicable mandated reporting laws and will supersede NHCC’s confidentiality policies for the purpose of doing so.
 

Non-Discrimination

It is the policy of New Horizons Crisis Center (NHCC) to provide equal employment opportunity for all, without discrimination on the basis of ancestry, family or medical care leave, gender identity or expression, genetic information, medical condition, political affiliation, protected veteran status, race, color, creed, religion, national origin, sex (including pregnancy),marital status, status with regard to public assistance, disability, sexual orientation, familial status, age, or any other characteristic protected by applicable laws, regulations, and ordinances.

To Report Civil Rights complaints:

U.S. Department of Justice 950 Pennsylvania Avenue, NW

Civil Rights Division

Disability Rights Section 1425 NYAV

Washington, DC 20530

Fax: (202) 307-1197

https://www.justice.gov/crt/how-file-complaint 

Main Section Telephone Number: (202) 307-0663 (voice and TTY)

You may also file a complaint at www.ada.gov/complaint/

Client Concerns

It is the policy of NHCC to provide clients an opportunity to express concerns about services provided or denied to them by NHCC. The following allows clients, potential clients or someone acting on a client’s behalf to raise questions or concerns about the denial of services or the type or quality of services provided.
Any client who believes that he/she has a concern with NHCC is encouraged to first discuss the matter with the employee with whom he/she has been working. However, the client may also bring the concern directly to the Executive Director. If the concern is with an action of the Executive Director, the concern should be brought to the attention of the Board Chairperson.

A client may call, fax, mail, or email the Executive Director about their concern:

Attn: Executive Director
New Horizons Crisis Center
349 W Main Street, Suite 3
Marshall, MN 56258
Phone: (507) 532-5764
Fax: (507) 532-3628