24 hour crisis line, available 24/7, free and confidential
New Horizons Company Logo

Parenting Services


Parenting Time

To contact the Parenting Time Program Director for inquiries : 507-706-0162

The Parenting Time Program at New Horizons Crisis Center is designed to help families as they go through difficult and/or transitional times.

We provide a positive, safe, neutral and interactive location for children to spend time with their non-residential parent without being in the middle of conflicts. Through this Program, children have an opportunity to maintain a relationship with both parents. Our number one priority is for the emotional and physical health and well being of the children.

The Program serves families in Lincoln, Lyon, Murray, and Redwood counties through court orders and referrals. Other counties and voluntary parents are welcome contingent upon availability.

  • Parenting time appointments must be set up in advance by contacting the Program Director.
  • An intake interview must take place prior to the first parenting time appointment.
  • Any required fees must be pre-paid.
  • Walk-ins are NOT accepted.
  • Parenting time and safe exchange times are available Sundays from 1:00pm - 8:00pm and Mondays through Saturdays from 8:30am - 8:00pm.
  • A trained staff member monitors each parenting time and is familiar with the policies and procedures of the Program.
  • Children are NEVER left alone with the non-residential parent.
  • The trained monitor will escort the child/ren between parents.

Parents must comply with all court orders and the policies and procedures of the Program and respect their children’s rights and feelings.

Contact us to set up a parenting time or safe exchange.


Crisis Nursery

When parents find themselves in crisis, they may be temporarily unable to care for their children. Crisis Nursery provides short-term, nurturing care 24-hours a day, 365 days a year to children ages six weeks to twelve, among other services and resources. 

We know that parenting is a difficult job and every parent needs help at times.  We also know that not every family has resources to get help. Crisis Nursery can be a resource.  Crisis Nursery can provide for a child’s safety and well-being, while the parent takes time to deal with the crisis. 

 We understand that each family has their own unique needs. Through an intake process, family needs are assessed and goals and objectives are developed so parents can work to alleviate the crisis they are facing. Support services provided to families include:

  • 24-hour crisis line service.
  • Overnight crisis care.
  • Short-term crisis care.
  • Crisis counseling and support.
  • Information and referrals.
  • Parenting education.
  • Financial literacy education.

Other services may be available upon request to meet individual family needs.

Although a crisis can be different for each family, some examples include:

  • Sudden illness or accident
  • Housing and or financial problems
  • Childcare difficulties leading to employment problems
  • Personal problems
  • Family violence
  • Lack of adequate resources

Crisis nursery placements, at a minimum, take up to three hours to arrange. Placements are also contingent on availability of crisis care providers.

When contacting our office, please be prepared to give the following information:

  • Date/s and time/s for needed placement
  • Age of each child needing placement
  • Location of your residence
  • If you have used crisis nursery services before
  • Any pertinent information regarding your child(ren) we should know about
  • Immunization records and insurance card if applicable