24 hour crisis line, available 24/7, free and confidential
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Volunteer at New Horizons Crisis Center



Training starts every year in October! Contact New Horizons Crisis Center to become a volunteer advocate.

At New Horizons Crisis Center, you can make a difference.  We are always looking for caring people to become volunteer advocates to staff our 24-hour crisis line.
When someone is in crisis or has a situation and they are not sure where to turn, New Horizons Crisis Center’s 24-crisis line is an available resource. The crisis line is a vital link to agency services as well as community resources and referrals. Staffed by volunteer advocates, the crisis line is answered when the agency offices are closed.
New Horizons volunteer advocates come from all walks of life; college students and community members alike. Volunteer advocates come from the NHCC service area of Lincoln, Lyon, Murray, and Redwood counties.
Annual training is held in October of each year and includes computer-based modules. Part of the training can be done on your own time through the computer-based modules and then trainees meet once a week for five weeks to hear community speakers and to role play possible calls during our face-to-face training held during the fall.
If you would like more information about committing your time and talents to advocacy work, please call any of the New Horizons offices. 
As a volunteer advocate, the following criteria must be met:

  • An advocate must be at least 18 years old.
  • An advocate must have earned either a GED or a high school diploma.
  • An advocate must be willing to operate in a manner consistent with the mission and philosophy of NHCC.
  • An advocate must successfully complete an initial 50 hour in-service training and acquire 6 hours of continuing education training every year thereafter.
  • An advocate must have a valid driver’s license and be prepared to meet victims at the Emergency Room and Law Enforcement agencies in each county within our service area (Lincoln, Lyon, Murray, and Redwood).
  • An advocate must complete the volunteer application and all corresponding forms, including a criminal background check and volunteer contract.


How the crisis line works:

  • During your on call week, New Horizons will provide you with a cell phone.
  • You can continue to go about your daily routines, provided that you stay in the four county service area and remain alcohol free when you are on call.
  • New Horizons staff will call you at approximately 4:30pm to state that they are, “rolling the phones,” this will mean that all NHCC telephone lines will automatically go to the cell phone.
  • When a call comes in on the cell phone “crisis line” it can be any type of call. Examples: when are your office hours? does New Horizons help child abuse victims? is a sexual assault victim at the hospital?
  • NHCC will give you the tools that you need to respond in a confident, quick, and knowledgeable manner to each call received.
  • If you feel that you need additional support or would like to discuss a particular call with someone New Horizons staff will be available to provide support.
  • New Horizons will provide you with a bag of resource materials to assist with calls that you may receive.